How Can I Contact Health First?
You can reach us anytime at support@healthfirstsupplement.com. Our support team will respond within 24–48 hours (Monday to Friday).
Do You Ship Internationally?
Yes, we ship worldwide to most countries.
Where Do You Ship From?
We dispatch from our partner fulfillment centers located in Australia and Asia, depending on product availability and your location.
Do You Offer Free Shipping?
Yes! We offer free worldwide shipping on all orders — no minimum required.
How Long Will Delivery Take?
Orders are processed in 1–3 business days. Estimated delivery is 5–14 business days depending on your region. Delivery times may vary during holidays or due to customs processing.
Will I Receive Tracking Information?
Yes. As soon as your order ships, you'll receive a tracking link via email to follow your delivery in real-time.
Will I Be Charged Customs Duties or Taxes?
Our prices are listed tax-free in AUD. Depending on your country's import rules, local duties or taxes may apply at delivery. These are not included in the order price and are the buyer’s responsibility.
Can I Change or Cancel My Order?
Yes — but please email us within 12 hours of placing your order. Once an order is processed or shipped, it cannot be changed. If needed, we can help guide you through the return process.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, and PayPal for secure checkout.
What Happens If My Order Is Lost or Delayed?
If your order hasn’t arrived within 30 days of dispatch, contact us. We’ll resolve the issue quickly — including a replacement or full refund if needed.
Are Your Products Safe?
Yes. All supplements are made in certified facilities that follow strict quality and safety protocols. Every batch is tested for consistency and purity.
Where Are Your Products Made?
Our products are manufactured in trusted international facilities using globally sourced ingredients. All partners adhere to high safety and production standards.
Are Your Products Vegan or Gluten-Free?
Many of our products are vegetarian, vegan, or gluten-free. Please check each product’s "Ingredients" section for full details.
Are Your Supplements Free From Artificial Ingredients?
Yes. Our formulas are made without artificial fillers, colors, or preservatives.
Can I Take Your Supplements With Other Medications or Vitamins?
We recommend consulting your healthcare provider before starting any new supplement — especially if you're pregnant, nursing, or taking medications.
How Do I Return an Item?
Email: Support@healthfirstsupplement.com with your order number and reason for return. We accept returns on unopened products within 30 days of delivery.
What If I Received the Wrong or Damaged Item?
Please contact us within 7 days of receiving your order. Include your order number and clear photos of the issue. We’ll replace it or issue a refund — whichever you prefer.
When Will I Receive My Refund?
Once your return is approved, refunds are processed within 7–10 business days back to your original payment method. Bank processing times may vary.